Services Reservation System
Half your reservations arrive after closing, when nobody is there to answer the phone. The other half arrive during service, when nobody has a hand free. Both of them should land on a screen without anyone picking up.
The reservation system is in build.
The booking side already works — you can try it on this site right now. The floor plan and service dashboard described below are being finished. Join the waitlist and we will tell you the week it opens.
The floor
The dashboard your host stands in front of on a Thursday night.
Drag tables into place, set shapes and seat counts, upload a photograph of your actual floor as the background. Add a second room, a terrace, a majlis — each with its own layout.
Floor plan when you are seating. Timeline when you are planning. Cover flow to see the pressure per fifteen minutes. Grid, list and table turns for everything else.
Coming, seated, in service, completed. Tap a table for its next booking, seat a walk-in against it, or block it entirely when a leg breaks.
A Friday queue at the door is a waitlist, not chaos. Add the party, quote a wait, and seat them from the same screen when a table turns.
Lunch and dinner have different tables, different lengths and different capacity. Filter the whole night down to one shift and the noise disappears.
Total covers, still to arrive, seated, finished, walk-ins. Along the bottom of the screen, updating as service runs.
In practice
Cover flow shows you the night in fifteen-minute columns. Twenty-two covers landing at eight fifteen is a kitchen problem you can see at four in the afternoon, while there is still time to move two bookings and warn the chef.
The booking arrives with the history attached. Fourteenth visit, always takes the corner table, no coriander, and it is probably her birthday because it was this week last year. Your host greets her by name and gets it right without being told.
A confirmation the moment they book and a reminder the day before, with a cancel link in it. The guests who were never coming cancel themselves the day before instead of leaving a table empty at nine.
The guest
Everything the floor should already know before the guest reaches the host stand.
Every booking builds the guest record. Visit count, spend, what they ordered last time, which table they asked for.
First visit. VIP. Possible birthday. Allergy. The host sees them on the booking card before the guest is through the door.
Dining area or terrace. Away from the door. High chair needed. Written once, and there on every future booking without anyone asking again.
A note on the booking for the kitchen, a note on the guest for next time, and a message thread between staff on the reservation itself.
The booking
Guests pick a date, a party size and a time, in Arabic or English, from a phone, at any hour.
You set covers per slot. When a slot fills it closes itself. Two parties cannot take the last table, however close together they tap.
Small parties confirm themselves. Large ones can hold as pending until someone has looked at them.
A confirmation the moment they book and a reminder the day before, on WhatsApp or SMS. Fewer empty tables held for people who forgot.
Questions
The guest-facing booking form, capacity enforcement, confirmations and the reservation list all work now — the booking page on this site is the real thing, not a mock-up. The floor plan, the service views and guest profiles are what is still in build.
Yes, and you should. Staff enter phone bookings into the same screen, so the floor plan reflects every booking regardless of how it arrived.
Availability is checked and the seat taken in a single atomic step, so two people tapping confirm at the same instant cannot both succeed. One gets the table, the other is shown the next slot.
No. A name, a phone number and a party size is all it takes. Guests who want to change or cancel later get a link that does it without a password.
Set a maximum party size for online bookings — anything above it is asked to call instead, so a booking for thirty never lands unnoticed on a normal Tuesday.
It is in build now. Leave your details and we will tell you the week it is ready — no charge, no obligation, and no marketing in between.
Join the waitlist